Title: Assistant General Manager

Location: Time Out Market, Union Square

Department: Operations

Reporting to:  General Manager

Time Out Market is a global food and cultural market leveraging the editorial curation of Time Out Media to bring the best of the city together under one rooF, showcasing the best chefs, restaurants, bars, and cultural experiences. 

We are seeking a dynamic and experienced Assistant General Manager to join our leadership team and support the daily operations of our large-scale food and beverage Market. The AGM  is an integral part of the senior leadership team and will work closely with the General Manager to ensure excellence in guest experience, team performance, financial results, and operational efficiency. This role requires a hands-on leader with strong business acumen, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume environment.

As the Assistant General Manager your role will include but not be limited to:

• Lead and motivate diverse teams(front-of-house, back-of-house, support staff) and be skilled at managing performance and retaining talent in a high-turnover industry

• Conflict resolution and team-building skills

• Deep understanding of F&B operations, including service standards, kitchen workflows, supply chain, and compliance.

• Strong eye for detail while balancing big-picture efficiency and guest experience

• Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with TOM expectations 

• Monitor labor, food, and beverage costs while implementing strategies to maximize profitability

• Strong knowledge of P&L management, budgeting, forecasting, and cost control.

• Analysis of sales trends, labor costs, food costs, and margins to drive profitability

• Able to demonstrate success in managing budgets, increasing revenue, and reducing costs.

• Familiarity with restaurant management systems, POS data, and financial reporting

• Collaborate with the GM on sales-building initiatives, marketing promotions, and community engagement.

• Focus on succession management, training and, development of all Market employees 

• Delegate responsibility to the management team as needed and enforce existing policies consistently

• Oversee and participate in the hiring, training, supervision, management, 

• Oversee the weekly schedule for both TOM staff and contracted staff to meet or exceed budgeted goals

• Oversee payroll for the hourly and management staff, conduct pre-shift meetings, and assist team members with any inquiries 

• Partner with the General Manager to develop and implement operating standards, policies, and procedures to be followed by the management team 

• Assign and instruct the employees and managers in the details of their work; observe performance and encourage improvement where necessary 

• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the management team and other TOM and Vendor employees 

• Ensure every guest receives exceptional service in line with brand standards.

• Address and resolve customer concerns with professionalism and care

• Lead initiatives that enhance guest loyalty and satisfaction

• Interact with all department personnel, restaurant staff and Vendor staff as needed 

• Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams 

• Ensure that no members of staff are permitted to work if they are not suitably dressed, groomed or showing symptoms of sickness

• Develop and implement cost-saving and profit-enhancing measures 

• Maintain positive and professional relations with vendors, managing vendor interaction on the property with our staff 

• Monitor guest satisfaction on all levels, including social media platforms 

• Ensure health, safety, and sanitation requirements are in compliance with local laws and agencies

Additional functions: 

• In addition to performance of the essential functions, this position may be required to perform a combination of the following support functions, with the percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements of the operation. 

• Participate in the development of the annual budget for the entire restaurant; develop short and long-term financial operating plans  

• Attend mandatory meetings including divisional meetings, executive meetings, and staff meetings  

• Participate in community events

• Utilize traditional software programs such as OpenTable, Microsoft Office (Word, Excel, Outlook, and PowerPoint), Tevalis, and any department-specific systems in use.

• Keep work area clean and organized  

• Ensure confidential documents are kept in a secured area  

• Properly dispose of confidential documents containing any personally identifiable information via shredding or pulverization  

• Complete other duties as assigned by the General Manager  

• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards 

• Maximize restaurant profitability, implementing effective controls of departmental processes and prime (food & labor) costs  

• Monitor the restaurant’s budget as well as TOM and Vendor revenues to ensure efficient operations, including revenue and labor expense control  

• Maintain compliance with TOM policies and procedures, as well as city, state, and federal laws 

• Maintain compliance with necessary operational policies, including: Health and Safety, Food Hygiene, Maintenance, Emergency Procedures and Liquor Laws 

What we are looking for from you:

• 5–8 years of progressive leadership experience in hospitality, with a focus on food and beverage operations.

• Proven success managing high-volume or multi-unit operations.

• Strong financial acumen with experience managing P&L, budgets, and cost control.

• Hands-on experience in hiring, training, and developing large teams.

• Strong knowledge of POS systems, scheduling software, and inventory management tools.

• Exceptional communication, organizational, and interpersonal skills.

• Ability to adapt quickly and make sound decisions in a fast-paced environment.

• Possession of or the ability to possess all state required work cards 

• Proof of eligibility to work in the United States 

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

About Time Out Group plc

About Time Out Group

Time Out Group is a global brand that inspires and enables people to experience the best of the city. Time Out launched in London in 1968 to help people discover the best of the city - today it is the only global brand dedicated to city life. Expert journalists curate and create content about the best things to Do, See and Eat across over 350 cities in over 50 countries and across a unique multi-platform model spanning both digital and physical channels. Time Out Market is the world's first editorially curated food and cultural market, bringing a city's best chefs, restaurateurs and unique cultural experiences together under one roof. There are currently Markets in eleven cities including Lisbon, New York and Dubai, with several new locations expected to open in 2025 and beyond, in addition to a pipeline of further locations in advanced discussions. Time Out Group PLC, listed on AIM, is headquartered in London (UK).

Time Out Media’s multiple digital and physical channels span websites, mobile, social media, videos and Live Events. Across these channels, Time Out distributes its high-quality content – curated and created by a global team of local experts around the best food, drinks, culture, art, music, theatre, travel and entertainment in over 350 cities and over 50 countries. The Company is giving international, national and local brands and businesses the opportunity to connect with this global reach and strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is the world’s first editorially curated food and cultural market, bringing a city’s best chefs, restaurateurs, drinks and cultural experiences together under one roof. From award-winning chefs to much-loved local gems, from cooking classes with top chefs to installations from local artists and live entertainment, Time 

Out Market captures and celebrates the best of the city. The first Time Out Market opened in 2014 in a historic market hall in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion,  and there are currently eleven Markets in cities including New York, Montreal, Dubai and Cape Town, with several new locations expected to open in 2025 and beyond, in addition to a pipeline of further locations in advanced discussions. 

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Lisbon, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.