Title: Regional Head of Marketing, New York Markets

Department: Marketing

Reporting to: General Manager, Time Out Market DUMBO and General Manager, Time Out Market Union Square (joint hard reporting line)

Dotted line: SVP Owned and Operated, Global Head of Marketing, Time Out Market

Direct reports (all hard line): Marketing Manager, NY Markets | Social Content Creator, NY Markets | Regional Event Sales and Brand Activations Manager, NY

Location: New York (on-site across Time Out Market DUMBO and Time Out Market Union Square, time split managed through quarterly review)

Salary band: up to $140,000 per annum

Role Overview

We love what we do, and it shows. Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.

We are looking for a senior commercial marketing leader to take ownership of the marketing strategy across both Time Out Market DUMBO and Time Out Market Union Square. This is a portfolio role. The Director of Marketing sits above the site marketing function and owns brand positioning, the forward marketing and content calendar, the marketing P&L, group brand alignment, and the line management of the New York marketing team.

This is a hands-on strategist role, not a hands-off director role. The head of marketing will plan a minimum of six months ahead at all times, with a rolling 12-month overarching plan, so that the New York Markets are always six months ahead in the business. The head of will set the commercial direction for site activations and programming, integrate event sales and brand partnerships into the marketing rhythm, and lead a team of three direct reports through a trackable KPI framework.

The role is responsible for ensuring that a $40 to $45 million combined portfolio is supported by a marketing function that operates at the strategic level the business now requires. The Director will provide the direction, calendar and commercial integration that has been missing from the previous site-led marketing model.

Key Responsibilities

Forward Planning and Calendar Ownership

• Build and maintain a rolling 6-month detailed working plan covering campaigns, activations, content, programming, partnerships and event sales pipeline across both sites.

• Build and maintain a rolling 12-month overarching plan setting the annual strategic shape: brand campaigns, seasonal moments, major activations, programming themes, partnership pipeline.

• Ensure the team is always working six months ahead of the present. No reactive activation planning, no last-minute campaign briefs, no vendors signed off inside the 90-day window.

• Own the content calendar across both sites end to end: brand campaigns, social content, CRM communications, PR moments, paid media.

• Run the annual planning cycle with both General Managers and the SVP O&O.

Strategy and Brand

• Own the integrated marketing strategy across Time Out Market DUMBO and Time Out Market Union Square.

• Set the brand positioning, audience strategy and messaging architecture for both sites in alignment with the Time Out Market global brand.

• Hold brand standards authority across all vendor-facing collateral, menu boards, signage and concession-led marketing within the Time Out Market environment. Authorised to enforce brand consistency at the vendor level.

Commercial Integration and Sponsorship Drive

• Own the marketing contribution to site revenue targets. Marketing performance is measured against site trading outcomes, not vanity metrics.

• Integrate the event sales pipeline (delivered by the Regional Event Sales and Brand Activations Manager) into the marketing calendar.

• Drive the brand activations programme to actively encourage and secure sponsorship revenue from liquor, beverage, lifestyle and media brand partners. Set the annual sponsorship and brand partnership revenue target with the GMs.

• Lead the strategic conversion of brand relationships into hosted events, themed takeovers, seasonal activations and exclusivity deals.

• Review and approve all major marketing investments and contracts within the agreed budget envelope.

CRM, Data and Customer Strategy

• Own the customer data and CRM strategy across both New York sites.

• Set audience segmentation, lifecycle marketing strategy, retention programmes and customer acquisition strategy.

• Interpret weekly trade data, marketing performance data and customer insight to direct the team's focus.

• Own the marketing KPI framework. All marketing activity must be measurable and trackable against agreed KPIs.

Team Leadership and KPI Management

• Line manage three direct reports (Marketing Operations and Activations Manager NY Markets, Social Content Creator NY Markets, Regional Event Sales and Brand Activations Manager NY), all on hard reporting lines.

• Set individual KPIs for each direct report covering both quantitative (revenue contribution, audience growth, conversion rates, paid efficiency, event sales pipeline) and qualitative (brand standards, planning discipline, cross-site coverage) measures.

• Run monthly one-to-ones and quarterly formal performance reviews with each direct report against documented KPIs.

• Build and develop the New York marketing team. Conduct quarterly time allocation reviews to protect DUMBO and Union Square focus equally.

Group and PR Alignment

• Act as the primary marketing interface between New York Markets and the Time Out Group Marketing Director.

• Lead the strategic relationship with the local PR agency, including agency selection, retainer scope and quarterly review.

• Maintain alignment with Time Out Media editorial, advertising and Creative Solutions teams to maximise cross-divisional opportunities.

• Represent New York Markets in group marketing forums and global Time Out Market marketing leadership meetings.

Budget Ownership and Decision Rights

• Own the combined New York marketing budget, comprised of the site-specific marketing budgets agreed annually for Time Out Market DUMBO and Time Out Market Union Square.

• Authority to allocate and spend within the combined budget at discretion, including campaign investment, vendor commitments, agency fees, paid media and content production, subject to delivery against agreed KPIs.

• Any spend in excess of the agreed combined budget requires approval from both General Managers and the SVP O&O.

• Hiring decisions on direct reports made in consultation with General Managers and HR.

Skills and Experience

• 8 + years of marketing experience with progressive seniority into a regional or multi-site marketing leadership role.

• Proven experience leading marketing across two or more hospitality, leisure, retail or lifestyle venues with combined revenue of $30 million or more.

• Track record of building and maintaining six-month working plans and 12-month overarching plans, and converting strategy into measurable commercial outcomes.

• Experience owning a marketing P&L and managing agency, vendor and partnership relationships at director level.

• Demonstrated ability to drive sponsorship and brand partnership revenue at scale.

• Strong commercial acumen. Comfortable presenting marketing performance to senior operators, CFOs and CEOs.

• Deep customer and CRM strategy expertise. Hands-on knowledge of CRM platforms, segmentation and lifecycle marketing.

• Demonstrated team leadership experience with three or more direct reports across mixed disciplines (campaigns, content, events).

• Brand and creative direction skills. Able to set and defend brand positioning in front of operators, media partners and senior executives.

• Excellent written and presentation skills.

• Hospitality, food and beverage, or food hall sector experience preferred.

What we look for in a candidate
Time Out is a company filled with individuals as diverse as the cities we live in and cover.  At the same time there are common characteristics and values we all share. To join our team, you’ll want to… 

• Be commercially astute

• Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence

• Think globally

• Have excellent communication and relationship building skills

• Have a high sense of ownership, urgency and drive
  

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

About Time Out Group

Time Out Group is a global brand that inspires and enables people to experience the best of the city. Time Out launched in London in 1968 to help people discover the best of the city - today it is the only global brand dedicated to city life. Expert journalists curate and create content about the best things to Do, See and Eat across over 350 cities in over 50 countries and across a unique multi-platform model spanning both digital and physical channels. Time Out Market is the world's first editorially curated food and cultural market, bringing a city's best chefs, restaurateurs and unique cultural experiences together under one roof. There are currently Markets in eleven cities including Lisbon, New York and Dubai, with several new locations expected to open in 2026 and beyond, in addition to a pipeline of further locations in advanced discussions.

Time Out Group PLC, listed on AIM, is headquartered in London (UK).

Time Out Market is the world’s first editorially curated food and cultural market, bringing a city’s best chefs, restaurateurs and cultural experiences together under one roof. From award-winning chefs to much-loved local gems, from cooking classes with top chefs to installations from local artists and live entertainment, Time Out Market captures and celebrates the best of the city. The first Time Out Market opened in 2014 in a historic market hall in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion, and there are currently thirteen Markets in cities including New York, Montreal, Dubai and Cape Town, with several new locations expected to open in 2026 and beyond, in addition to a pipeline of further locations in advanced discussions. 

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with the best colleagues from all over the world. It’s our expertise, authenticity and collaboration that make us successful and a unique team.