Account Manager - LMS
Location: New York, US
Salary: $65-$70,000, based on experience
Full-time and based at the Time Out New York office, with 2 office days and 3 WFH days, flexibility offered.

Role Overview

The Local Marketing Solutions Account Manager is responsible for managing a portfolio of local business customers once sold, focusing on helping them set up social, OOH, and digital campaigns, looking after up-sell opportunities and renewal across the lifetime of the campaign. This role in particular has an equal focus on retention and business development, balancing portfolio maintenance with strong new business elements, particularly in the local market. We want our team to be marketing consultants, helping businesses take advantage of Time Out solutions & expertise to succeed and the Account Manager is key to this success.

Key Responsibilities

• Build and maintain ongoing relationships with clients to constantly reaffirm their engagement with our products.

• Provide day-to-day support, resolving queries, requests, and complaints via phone, email, video, and in-person.

• Activate client campaigns, enable accounts, and deliver training on product features, including the CMS and performance dashboard.

• Work with clients to optimise their campaigns and demonstrate outstanding market knowledge to provide insight into client campaigns and ROI conversations.

• Act as a first point of contact for resolving any issues which may affect the performance and retention of customer accounts

• Ensure timely delivery of additional products according to client requirements.

• Manage client subscription payment schedules accurately.

• Maintain an accurate contact activity log for all past, current and future support tasks within the internal CRM system.

• Maintain up-to-date activity logs in the internal CRM for all support tasks.

• Work with Sales to identify upsell opportunities and expand client portfolios.

• Provide regular updates on retention, client developments, and upsell opportunities

Skills & Experience

• 1-2 years experience in local digital advertising and/or account management

• Strong commercial acumen is desired.

• Knowledge of Microsoft and Google products.

• Enthusiasm coupled with a great customer service ethic and strong problem solving skills.

• Strong verbal and written communication skills.

• Ability to work well under pressure coupled with good time management and multitasking skills.

• Ability to manage results through others and maintain a positive, productive work environment.

• Copywriting experience is a plus.

• Familiarity with video production and basic editing skills is a plus but not required.

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.


About Time Out Group plc

Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience.

About Time Out Group
Time Out Group is a global brand that inspires and enables people to experience the best of the city. Time Out launched in London in 1968 to help people discover the best of the city - today it is the only global brand dedicated to city life. Expert journalists curate and create content about the best things to Do, See and Eat across 333 cities in 59 countries and across a unique multi-platform model spanning both digital and physical channels. Time Out Market is the world's first editorially curated food and cultural market, bringing a city's best chefs, restaurateurs and unique cultural experiences together under one roof. There are currently Markets in ten cities including Lisbon, New York and Dubai, with several new locations expected to open in 2025 and beyond, in addition to a pipeline of further locations in advanced discussions. Time Out Group PLC, listed on AIM, is headquartered in London (UK).

About Time Out Market
Time Out Market is the world’s first editorially curated food and cultural market, bringing a city’s best chefs, restaurateurs, drinks and cultural experiences together under one roof. From award-winning chefs to much-loved local gems, from cooking classes with top chefs to installations from local artists and live entertainment, Time Out Market captures and celebrates the best of the city. The first Time Out Market opened in 2014 in a historic market hall in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion, and there are currently Markets in eleven cities including New York, Montreal, Dubai and Cape Town, with several new locations expected to open in 2025 and beyond, in addition to a pipeline of further locations in advanced discussions. Time Out Market is part of Time Out Group PLC (AIM: TMO), a brand that inspires and enables people to experience the best of the city through Time Out Media and Time Out Market. Time Out launched in London in 1968 to help people discover the exciting new urban cultures that had started up all over the city – today it is the only global brand dedicated to city life. Expert journalists curate and create content about the best things to do, see and eat across 333 cities in 59 countries, and across a unique multi-platform model spanning both digital and physical channels.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.