Title: VP Operations, North America

Location: Boston, Chicago or New York dependent on candidate

Department: Operations

Reporting to: CEO, Time Out Market

Brand Video: Time Out Market_Brand Video_MAR2022.mp4

Time Out Market is a global food and cultural market leveraging the editorial curation of Time Out Media to bring the best of the city together under one roof: its best chefs, restaurants, bars, and cultural experiences.

Time Out Market is seeking a VP Operations for our North American markets, to support the Time Out Market teams across the Americas and represent the TOM leadership team and the Time Out brand (Philosophy, Ethos, Ethics) in this region with landlords, potential commercial partners, and concessionaires.

The VP Operations TOM Americas will be accountable to the TOM CEO - Operations to ensure an accurate and timely delivery of all agreed KPI’s, and financial targets identified that will support the growth, efficiency and profitability of the Markets.

The VP of Operations TOM North America will work alongside regional stakeholders of the TOM including VP Development, Market General Managers, Commercial and Curation Manager, PR, Marketing Managers, the Legal and Finance teams, and the Project and Design teams.

The VP TOM North America will be expected to travel on a regular basis between the Markets in the USA and Canada to ensure quality standards are consistently maintained. Traveling to prospective future developments may also be required.

Hands-on experience in high volume, multi-location hospitality management and openings is preferred. Food hall and leasing experience preferable but not required.

Responsibilities

• Full P&L responsibility for all existing Markets (and future ones) in the territory and achieve agreed budgeted KPIs.

• Multi-property program implementation and tracking

• Work closely with CEO, TOM FD and GMs in establishing annual outlet budgets

• Develop Landlord and Concession relationships and support GM’s, Commercial Director and CEO as a direct point of contact.

• Work closely with GMs on capex spend requirements for each Market for yearly financial budgeting and implementation at local level within agreed budgets

• Operational implementation of all cost saving measures – also help GM’s in identifying cost saving opportunities at OPEX level.

• Implement operationally the results of the selection of the delivery operator on all US sites.

• Support the delivery of monthly marketing and quarterly plans, working closely with the Head of Marketing, PR teams, GMs and Marketing Managers to ensure it is produced and implemented in a timely manner, addressing all specific needs of a particular market.

• Regular catch ups with human resource teams in North America on local employment laws and ensuring the business is protected.

• Same for local implementation of maintenance and preventive maintenance, health and safety, food, hygiene and licensing regulations.

• Maintain an awareness of external factors (including competitors, Government business initiatives, current and proposed legislation in relation to operational activities) which could impact the business.

• Together with the Commercial Manager, Americas:

• Negotiate all initial concession agreements with new vendors in a timely manner.

• Review, improve and implement all concessions/vendors/partners/3rd party head of terms and contract.

• Work with local teams to understand their future needs for vendor changes and have options available.

• Work with the vendors and the General Managers for final menu selection, pricing strategy, and ongoing changes requests.

• Communication with all vendors/partners/concessions to discuss renewals at least 3 months ahead of contract expiry.

• Communicate in a timely manner with all internal and external stakeholders to achieve business objectives and share best practice

About you:

• Bring immediate credibility to the leadership function through functional qualifications, financial acumen, leadership skills, and the highest levels of integrity.

• Collaborate across various departments and functions of the organization to understand key issues, establish an appropriate sense of urgency, and drive execution.

• Resolve differences between team members and keep them working together in a common direction.

• Drive commitment to an organizational change that embraces a renewed commitment to our mission and company goals,

• Attract and retain outstanding talent as well as build and motivate high performance teams.

• Influence, engage and inspire stakeholders with superior interpersonal communication and presentation skills.

• Able to be flexible and multi-task; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions.

• Ability to communicate clearly and concisely, orally and in writing.

• Demonstrate resourcefulness in setting priorities and guiding investment in people and systems.

• Anticipate opportunities/problems and implement change to grow the business.

• Possess personal qualities of integrity, credibility, and commitment to the organizational mission.

• Commitment to addressing employee issues in a timely and respectful manner.

Qualifications

• A bachelor’s degree from an accredited college or university with major course work in business, facility management, food and beverage management, public administration, hospitality or related fields.

• 15+ years progressive and responsible experience working in the food and hospitality industry and or related venue industry experience.

• Strong knowledge of financial reporting, budgeting, etc

• Considerable knowledge of event solicitation and presentation, maintenance, custodial and safety requirements, public relations, advertising and media relations, personnel, food and beverage operations and office management.

• Ability to travel

• 10+ years of managing people leaders that oversee various functions.

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

• Be commercially astute

• Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence

• Think globally

• Have excellent communication and relationship building skills

• Have a high sense of ownership, urgency and drive

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.


About Time Out Group plc

Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience.

About Time Out Group
Time Out Group is a global brand that inspires and enables people to experience the best of the city. Time Out launched in London in 1968 to help people discover the best of the city - today it is the only global brand dedicated to city life. Expert journalists curate and create content about the best things to Do, See and Eat across 333 cities in 59 countries and across a unique multi-platform model spanning both digital and physical channels. Time Out Market is the world's first editorially curated food and cultural market, bringing a city's best chefs, restaurateurs and unique cultural experiences together under one roof. There are currently Markets in ten cities including Lisbon, New York and Dubai, with several new locations expected to open in 2025 and beyond, in addition to a pipeline of further locations in advanced discussions. Time Out Group PLC, listed on AIM, is headquartered in London (UK).

About Time Out Market
Time Out Market is the world’s first editorially curated food and cultural market, bringing a city’s best chefs, restaurateurs, drinks and cultural experiences together under one roof. From award-winning chefs to much-loved local gems, from cooking classes with top chefs to installations from local artists and live entertainment, Time Out Market captures and celebrates the best of the city. The first Time Out Market opened in 2014 in a historic market hall in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion, and there are currently Markets in eleven cities including New York, Montreal, Dubai and Cape Town, with several new locations expected to open in 2025 and beyond, in addition to a pipeline of further locations in advanced discussions. Time Out Market is part of Time Out Group PLC (AIM: TMO), a brand that inspires and enables people to experience the best of the city through Time Out Media and Time Out Market. Time Out launched in London in 1968 to help people discover the exciting new urban cultures that had started up all over the city – today it is the only global brand dedicated to city life. Expert journalists curate and create content about the best things to do, see and eat across 333 cities in 59 countries, and across a unique multi-platform model spanning both digital and physical channels.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.