Title: Bar-backs

Location: Time Out Market, Chicago

Reporting to: Market Bar Managers – Market Managers

Role Overview

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.

Our Market Bar-backs provide outstanding guest service and product to ensure that each of our guests enjoy a memorable experience with each visit.

Responsibilities

• Provide service to Bartenders, Beverage Runners and Guests in a timely manner

• Assist bartender with taking guest orders and ensuring proper product is served to guests

• Appear in uniform for all shifts at scheduled time

• Polish and wash glassware throughout the shift

• Prepares all mixes and garnishes

• Ensure proper rotation of all liquor, beer, wine and consumable items

• Keep bar top clean and free of dirty glasses, dirty ashtrays, trash, etc. throughout shift.

• Keep back bar clean and organized.

• Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles

• Proper setup and maintenance of event and or banquet function spaces

• Assist with loading/unloading of miscellaneous equipment, such as boxes, food and beverage product

• Responsible to ensure all stocking is complete, requisitions are filled out and any shortage of stock is reported

• Maintain opening/closing liquor, beer, wine and consumables par

• Inform management of any complaint, comments or incident

• Ability to create and maintain service rapport

• Respond to guest inquiries and requests in a courteous and polite manner

• Anticipate guest needs

• Provide information to guests regarding our venues, menus and pricing

• Adhere to all company standard operating procedures. Maintain all company service sequence standards

• Recognize and cultivate regular Guests and repeat business

• Maintain line of sight/atmosphere control by circulating through your work area throughout shift

• Report any incidents of theft, vandalism, or violations

• Respond to Guest concerns/complaints and correct errors or resolve complaints with a positive attitude

• Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated

• Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager’s attention

• Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures and all state and federal liquor laws. Maintain Company Safety and Sanitation Standards

• Ensure nightly/weekly and opening/running/closing duties are completed

• Record and report any equipment failure and/or safety hazards to a Manager immediately

Skills

• Create and maintain a sense of urgency

• Ability to perform basic mathematical equations

• Must have strong problem-solving skills

• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

• Ability to maintain a high level of confidentiality

• Ability to demonstrate a positive attitude always

• Ability to keep an open and objective view

• Ability to listen empathetically and be respectful always

• Ability to maintain composure and stay focused

• Ability to maintain personal integrity

• Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

• Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

• Be commercially astute

• Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence

• Think globally

• Have excellent communication and relationship building skills

• Have a high sense of ownership, urgency and drive

• Be a team player

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.


About Time Out Group plc

Time Out Group is a leading global media and hospitality business that inspires and enables people to experience the best of the city.

It all began in London in 1968 when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike – today, it is the only global brand dedicated to city life.

Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talent with this valuable audience.

Time Out Media’s multiple digital and physical channels span websites, mobile, social media, videos and Live Events. Across these channels, Time Out distributes its high-quality content – curated and created by a global team of local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 333 cities and 59 countries. The Company is giving international, national and local brands and businesses the opportunity to connect with this global reach and strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is the world's first editorially curated food and cultural market, leveraging the Time Out brand to bring the best of the city together under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion and the portfolio currently includes eight Markets: in addition to Lisbon, there are sites in New York, Boston, Montreal, Chicago, Dubai, Cape Town and Porto. More Time Out Market locations are in the pipeline as the global expansion continues.

Time Out is headquartered in London (United Kingdom) and listed on London's AIM stock exchange, trading under the ticker symbol 'TMO'.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.