Ad Operations Manager- Time Out Australia

Location: Sydney or Melbourne

The position is full-time and based at either of our Time Out Sydney or Melbourne offices, with some WFH days and flexibility offered.

About the role

Time Out Group is a leading global media and hospitality brand. We are here to inspire and enable people to discover and experience the best of the city through our two business divisions – Time Out Media and Time Out Market.

We are looking for a talented Ad Operations Lead to work alongside our Commercial Directors. You will have the aptitude to work in a fast-paced, high pressure sales environment and demonstrate the ability to communicate with all levels of the sales team and management.

Advertising Operations is the foundation of Time Out’s media business, responsible for the crucial task of end to end delivery of our digital advertising campaigns. The Lead, Ad Operations role is an integral part of the APAC team, with direct oversight of all ad serving, programmatic and technical campaign delivery related tasks. They will act as the main point of contact for relevant stakeholders to ensure successful campaign executions as well as provide solutions and guidance for technical implementations and troubleshooting.

Key Responsibilities

• Supporting the Commercial Directors across APAC in managing ad operations and all day to day campaign related trafficking and associated tasks

• Act as lead technical support and ad ops liaison for other Time Out Ad Ops teams (programmatic, creative solutions etc.) and clients

• Manage relationships with multiple ad tech vendors used for campaign delivery and analytics

• Work with Global ad ops leads and business systems teams to create and deploy new policies, best practices, and strategies around ad serving on digital

• Support and manage our team of Campaign Management professionals

• Assist with monthly reconciliation process for all direct campaigns

• Gathering industry information and consistently being on top of digital operational updates and specifications for company developments

• Managing the AU, SG and HK campaigns and helping to resolve any operational and technical issues that arise across Time Out properties

• Working as part of a Global Ad Operations Unit and supporting the growth of Time Out’s digital business across APAC

Skills & Experience

• 3+ years of experience in Ad Operations, publisher preferred

• 1+ years managing a team or directly managing projects/processes across multiple departments

• High level of proficiency with GAM and other ad ops core technologies

• Ability to communicate across multiple levels of technical knowledge with ease

• Strong affinity for problem solving with high attention to detail

• Familiarity and insight into market trends and KPIs such as performance viewability, brand safety, yield analysis and audience extension

• Eagerness to lead and be recognized as a stakeholder in multiple facets of the digital business

• Excellent communication and interpersonal skills, with the ability to converse with site managers and developers and well as account executives and clients/agencies.

• Preferred knowledge: HTML, CSS, GAM/DFP, Google Analytics, DFP Audience, Google AdExchange (buy/sell side)

• To undertake such other tasks including general administrative duties as may be required from time to time

• To be an ambassador for the business at all times.

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.


About Time Out Group plc

Time Out Group is a global media and hospitality business that inspires and enables people to explore and enjoy the best of the city.

It all began in London in 1968 when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike.

Time Out Group has been named one of the Most Innovative Companies for 2020 by Fast Company - this prestigious annual list honours the businesses making the most profound impact on both industry and culture, showcasing a variety of ways to thrive in today’s fast-changing world. The Group comprises two highly synergistic business divisions: Time Out Media and Time Out Market.

Time Out Media’s digital and physical media proposition comprises websites, mobile, social media, print and live events. Across these platforms, Time Out distributes its high-quality content – written and curated by local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 328 cities and 58 countries. The Company is monetising this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce. Since its launch 50 years ago, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is a food and cultural market leveraging the Time Out brand to bring the best of the city under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The world’s first food and cultural market experience based wholly on editorial curation, Time Out Market captures decades of local knowledge, independent reviews and expert opinions. Everything that is being offered in Time Out Market must have been reviewed with four or five stars, and not one star less, by independent Time Out journalists.

The first Time Out Market opened in Lisbon in 2014 and is now Portugal’s most popular attraction with 4.1 million visitors in 2019. Following this success, four new Time Out Markets opened in North America in 2019 in New York, Boston, Montréal and Chicago, and we recently celebrated the opening of Time Out Market Dubai in April 2021. A further pipeline of other global locations includes Porto, Barcelona,Prague, Abu Dhabi, Cape Town and London.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. It’s our integrity, passion, curiosity, creativity and openness that make us successful and a unique team.