Title: Market Ambassador

Location: Time Out Market, Cape Town

Reporting to: Market Managers

About the role

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers, and clients.

Our Market Ambassadors are the first impression of the Market and must provide clear information to each arriving guest to ensure that each enjoys a memorable experience with each visit.

Key Responsibilities

• Monitor entrance and exit areas and greet guests as they arrive

• Provide guests information on the Market upon arrival to enhance their knowledge of the operation and their experience

• Provide each guest with a sincere thank you upon their departure with an invitation to return

• Monitor when guests are entering and exiting to ensure that no outside food and or beverage is entering the Market and that no alcoholic beverages leave the Market

• Inform Market Management and Security of any incidents or potential incidents

• Perform all assigned duties as detailed in your opening, afternoon and closing checklists

• Answer calls promptly and provide information correctly

• Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner

• Update all operational telephone numbers as needed

• Move furniture as directed by management, including but not limited to tables, chairs, bar stools, banquettes, bar tables, boxes, equipment, etc.

• Be fully conversant with every aspect of the Company’s emergency procedures, policies, and procedures within employee handbook, and with the geographical layout of the operation and to know the exact whereabouts of all operational equipment

• Maintain a thorough knowledge of all Market Vendors, Vendor Menu offerings and beverage offerings in the Market

• Maintain a thorough knowledge of surrounding parking, ferries, and subway stations with associated trains

• Assists and/ or completes additional tasks as assigned

Skills & Experience

Skills:

• Create and maintain a sense of urgency
  
• Ability to perform basic mathematical equations
  
• Must have strong problem-solving skills
  
• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
  
• Ability to maintain a high level of confidentiality
  
• Ability to demonstrate a positive attitude always
  
• Ability to keep an open and objective view
  
• Ability to listen empathetically and be respectful always
  
• Ability to maintain composure and stay focused
  
• Ability to maintain personal integrity
  
• Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
  
• Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines
  
  
General Requirements:
• 18+ years of age
  
• Proof of eligibility to work in South Africa / South African I.D.
  
• Minimum 1 year prior experience as an Ambassador / Host / Hostess is mandatory and references need to be contactable.
  
• Candidate who take immense pride in all aspects of their appearance.
  
  
Education Requirements:

• High School Diploma / Matric preferred
  
  
Working Knowledge Requirements:

• Minimum of one (1) year of experience as a host/hostess in a high-volume/ fine dining restaurant or associated hospitality operation
  
• Thorough knowledge of restaurant operations including food, beverage, service techniques and guest interaction
  
• Opening and closing duties
  
• Proper lifting techniques
  
• Guest relations
  
• Sanitation and safety
  
• Safe alcohol service
  
  
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must present and maintain a professional image to further the overall theme of the venue
  
• Must have good positive energy
  
• Must be able to read the computer monitors
  
• Must be able to write legibly for guests to read
  
• Must be observant and quick to respond to various situations
  
• Must be able to move quickly through work and set the pace at venue
  
• Must be able to sit and/or stand for extended periods of time
  
• Must be dexterous and able to participate in all service aspects
  
• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
  
• Must be able to push and lift up to 30 kilograms
  
• Ability to use hands to handle, or feel objects, tools, or controls
  
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
  
• Ability to talk, hear, taste, smell, and see to include close vision, distance vision, colour vision, peripheral vision, depth perception, and the ability to adjust focus
  
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
  
  
Work Environment and Schedule:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Restaurant environment
  
• Noise level in the work environment is usually moderate. Occasionally work in an
  
• environment that is subject to varying levels of noise and crowds the severity of which depends upon Guest volume
  
• Work varied shifts to include days, nights, weekends, and holidays
  
  

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to… 

Be commercially astute

Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence

Think globally

Have excellent communication and relationship building skills

Have a high sense of ownership, urgency and drive

Be a team player

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.


About Time Out Group plc

Time Out Group is a global media and hospitality business that inspires and enables people to explore and enjoy the best of the city.

It all began in London in 1968 when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike.

Time Out Group has been named one of the Most Innovative Companies for 2020 by Fast Company - this prestigious annual list honours the businesses making the most profound impact on both industry and culture, showcasing a variety of ways to thrive in today’s fast-changing world. The Group comprises two highly synergistic business divisions: Time Out Media and Time Out Market.

Time Out Media’s digital and physical media proposition comprises websites, mobile, social media, print and live events. Across these platforms, Time Out distributes its high-quality content – written and curated by local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 328 cities and 58 countries. The Company is monetising this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce. Since its launch 50 years ago, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is a food and cultural market leveraging the Time Out brand to bring the best of the city under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The world’s first food and cultural market experience based wholly on editorial curation, Time Out Market captures decades of local knowledge, independent reviews and expert opinions. Everything that is being offered in Time Out Market must have been reviewed with four or five stars, and not one star less, by independent Time Out journalists.

The first Time Out Market opened in Lisbon in 2014 and is now Portugal’s most popular attraction with 4.1 million visitors in 2019. Following this success, four new Time Out Markets opened in North America in 2019 in New York, Boston, Montréal and Chicago, and we recently celebrated the opening of Time Out Market Dubai in April 2021. A further pipeline of other global locations includes Porto, Barcelona,Prague, Abu Dhabi, Cape Town and London.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. It’s our integrity, passion, curiosity, creativity and openness that make us successful and a unique team.