Title: Bar-backs

Location: Time Out Market, Boston

Reporting to: Market Bar Managers – Market Managers

Role Overview

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.

Our Market Bar-backs provide outstanding guest service and product to ensure that each of our guests enjoy a memorable experience with each visit.

Responsibilities

• Provide service to Bartenders, Beverage Runners and Guests in a timely manner

• Assist bartender with taking guest orders and ensuring proper product is served to guests

• Appear in uniform for all shifts at scheduled time

• Polish and wash glassware throughout the shift

• Prepares all mixes and garnishes

• Ensure proper rotation of all liquor, beer, wine and consumable items

• Keep bar top clean and free of dirty glasses, dirty ashtrays, trash, etc. throughout shift.

• Keep back bar clean and organized.

• Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles

• Proper setup and maintenance of event and or banquet function spaces

• Assist with loading/unloading of miscellaneous equipment, such as boxes, food and beverage product

• Responsible to ensure all stocking is complete, requisitions are filled out and any shortage of stock is reported

• Maintain opening/closing liquor, beer, wine and consumables par

• Inform management of any complaint, comments or incident

• Ability to create and maintain service rapport

• Respond to guest inquiries and requests in a courteous and polite manner

• Anticipate guest needs

• Provide information to guests regarding our venues, menus and pricing

• Adhere to all company standard operating procedures. Maintain all company service sequence standards

• Recognize and cultivate regular Guests and repeat business

• Maintain line of sight/atmosphere control by circulating through your work area throughout shift

• Report any incidents of theft, vandalism, or violations

• Respond to Guest concerns/complaints and correct errors or resolve complaints with a positive attitude

• Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated

• Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager’s attention

• Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures and all state and federal liquor laws. Maintain Company Safety and Sanitation Standards

• Ensure nightly/weekly and opening/running/closing duties are completed

• Record and report any equipment failure and/or safety hazards to a Manager immediately

Skills

• Create and maintain a sense of urgency

• Ability to perform basic mathematical equations

• Must have strong problem-solving skills

• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

• Ability to maintain a high level of confidentiality

• Ability to demonstrate a positive attitude always

• Ability to keep an open and objective view

• Ability to listen empathetically and be respectful always

• Ability to maintain composure and stay focused

• Ability to maintain personal integrity

• Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions

• Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to… 

Be commercially astute

Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence

Think globally

Have excellent communication and relationship building skills

Have a high sense of ownership, urgency and drive

Be a team player

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.


About Time Out Group plc

Time Out Group is a global media and hospitality business that inspires and enables people to explore and enjoy the best of the city.

It all began in London in 1968 when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike.

Time Out Group has been named one of the Most Innovative Companies for 2020 by Fast Company - this prestigious annual list honours the businesses making the most profound impact on both industry and culture, showcasing a variety of ways to thrive in today’s fast-changing world. The Group comprises two highly synergistic business divisions: Time Out Media and Time Out Market.

Time Out Media’s digital and physical media proposition comprises websites, mobile, social media, print and live events. Across these platforms, Time Out distributes its high-quality content – written and curated by local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 328 cities and 58 countries. The Company is monetising this global reach and its strong traffic from a desirable audience via digital and print advertising as well as e-commerce. Since its launch 50 years ago, Time Out has become a global brand that advertisers and consumers love and trust.

Time Out Market is a food and cultural market leveraging the Time Out brand to bring the best of the city under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The world’s first food and cultural market experience based wholly on editorial curation, Time Out Market captures decades of local knowledge, independent reviews and expert opinions. Everything that is being offered in Time Out Market must have been reviewed with four or five stars, and not one star less, by independent Time Out journalists.

The first Time Out Market opened in Lisbon in 2014 and is now Portugal’s most popular attraction with 4.1 million visitors in 2019. Following this success, four new Time Out Markets opened in North America in 2019 in New York, Boston, Montréal and Chicago, and we recently celebrated the opening of Time Out Market Dubai in April 2021. A further pipeline of other global locations includes Porto, Barcelona,Prague, Abu Dhabi, Cape Town and London.

Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Tokyo and Sydney and beyond. It’s our integrity, passion, curiosity, creativity and openness that make us successful and a unique team.