We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients.
Our Market General Manager takes the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.
Anticipate and exceed guest needs across all facets of the Time Out Market operation
Continuously monitor the day-to-day activity within the market and work with managers, concessionaires and cleaning and maintenance staff to deliver a warm, friendly and guest centric market experience.
Monitor guest satisfaction on all levels - which includes reviewing and responding to all guest comments on all relevant in-market, digital and social media channels
Ensure that talent and technical production (lighting, A/V, Music) are working in harmony to create the appropriate mood for the guests
Develop and implement operating standards, policies, and procedures to be followed by the management team and concessionaires for optimal TOM performance and guest satisfaction
Maintain highest standards of guest service, cost control, and beverage quality and consistency in accordance with company's expectations and standards.
Evaluate all relationships with outside partners, contractors, and vendors on a regular and timely basis to ensure ultimate service and profitability for the operation
Maintain frequent communication with the Continent Leadership and the Executive Team to ensure they are aware of all major occurrences at the establishment
Ensure inventory levels are maintained for facilitating proper food hall operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, and any city or state agencies rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law
Prepare all required paperwork, including forms, reports and schedules
Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
Ensure that all products are received in accordance with the venues receiving policies and procedures
Ensure that private events, catering, and banquet functions are successfully executed
Consistently monitor sales and expenses, approving all purchase orders before they are executed
Work closely in the development of the budget; manage P&L and ensure managers’ report all variances on a timely basis (minimally, once a month)
Ensure timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts
Manage weekly forecasting of cost expenditures and staffing vs. sales
Accurately forecast staffing needs for market and third-party cleaning staff to ensure optimum efficiency and customer experience
Control cash and other receipts by adhering to cash handling procedures
Marketing Support / Revenue Generation
Take a lead on marketing strategy and support in-house teams in planning and execution.
Participate in community events and ensure corporate social responsibility goals of the company are met
Work closely with the public relations team on a marketing plan that results in optimum recognition and maximum number of covers for the restaurant
Monitor market trends, research consumer markets and competitor’s activities to identify opportunities and key issues
Oversee marketing and advertising activities to ensure consistency with product line strategy
Work with Marketing and Event Management to ensure TOM cultural exhibitions and performances are booked and executed to TOM standards
Curation & Concessionaire Management
Constantly review and improve the Concessionaire mix and market occupancy to ensure maximum revenue potential for the market.
Proactively engage in curation by shortlisting potential new concepts and be involved in the outreach and negotiation process.
Work with concessionaires to ensure the delivery of the highest quality food offerings, developing a positive constructive relationship to ensure a productive flow of feedback
Evaluate all Concessionaire operations and meet with each Concessionaire on a weekly/monthly basis to review their operations and ensure TOM remains the ‘best of the city”.
Constantly review and improve the Concessionaire mix and market occupancy to ensure maximum revenue potential for the market.
Conduct a monthly meeting with all concessionaires to review marketing, PR and social initiatives and to garner feedback on the operation.
Team Member Development
Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information
Responsible for to hiring, training, management, coaching, counseling, and evaluation of all members of the Time Out Market team
Develop skills of the management team in accordance with the succession planning goals set by the company
Assists and conducts conflict resolution, corrective actions and coaching
Oversee and ensure that employee performance appraisals are completed in a timely manner
Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed
Skills and Experience
Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate
Ability to provide incentives for staff to go above and beyond the expectations of their roles
Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
Ability to speak to guests fluently regarding the food, beverage, and overall concept
Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniques
Ability to follow-up and make accurate decisions
Strong problem-solving skills
Ability to maintain a high level of confidentiality
Ability to write reports, business correspondence and procedure manuals
Ability to demonstrate a positive attitude always
Ability to keep an open and objective view
Ability to listen empathetically and be respectful always
Ability to maintain composure and stay focused
Ability to maintain personal integrity
Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadline
Additional functions In addition to performance of the essential functions, this position may be required to perform a combination of the following support functions, with the percentage of time performing each function to be solely determined by the CEO or Director of Operations based upon the particular requirements of the operation.
Maintain compliance with necessary operational policies, including: Health and Safety, Food Hygiene, Maintenance, Emergency Procedures and Liquor Laws.
21+ years of age
Possession of or the ability to possess all state required work cards
Proof of eligibility to work in the United States
Serve Safe Certified
High School Diploma required. Bachelor’s degree preferred
Working Knowledge Requirements
Minimum of seven to ten (7-10) years of experience in the hospitality industry working in a high - volume food hall or multi-concept restaurant operation
Proficient in Windows MS Office, Gmail
Knowledge of POS and back office reporting systems, operations, food hall or multi-concept restaurant operations, beverage service, special events and banquets
Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controls as it applies to bar product
Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Must present and maintain a professional image to further the overall theme of the venue
Must have good positive energy throughout the day
Must be able to read the computer monitors
Must be able to print legibly for employees, management, and guests to read
Must be observant and quick to respond to various situations
Must be able to move quickly through work and set the pace in the office and/or venue
Must be able to sit and/or stand for extended periods of time
Must be dexterous and able to participate in all service aspects.
Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
Must be able to push and lift up to 25 lbs
Ability to use hands to handle, or feel objects, tools or controls
Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
Ability to talk, hear, taste, and smell
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Work Environment and Schedule
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Small to Medium office environment
Personal desk space
5-25% Local Travel
Noise level in the work environment is usually moderate. Occasionally work in an environment that is subject to varying levels of noise and crowds the severity of which depends upon Guest volume
Work varied shifts to include days, nights, weekends and holidays
Interested in applying but don't tick all the boxes on the list? Please apply, we'd still love to hear from you.
What we look for in a candidate
Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…
Be commercially astute
Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence
Have excellent communication and relationship building skills
Have a high sense of ownership, urgency and drive
Be a team player
About our culture
At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.
About Time Out Group plc
Time Out Group is a global media and hospitality business that inspires connection and joy by capturing the soul of the world’s greatest cities through its two divisions – Time Out Media and Time Out Market.
Time Out launched in London in 1968 with a magazine to help people discover the exciting new urban cultures that had started up all over the city. Today, Time Out’s professional journalists curate the best things to do, see and eat in 333 cities in 59 countries.
Time Out Market is the world’s first editorially curated food and cultural market, bringing a city’s best chefs, restaurateurs and unique cultural experiences together under one roof. From cooking classes with top chefs to installations from local artists and live entertainment, Time Out Market captures the soul of the city.
The first Time Out Market opened in 2014 in a historic market hall in Lisbon, quickly turning into the most popular destination in the city with 4.1m locals and tourists visiting in 2019. The success of Lisbon brought further expansion in North America, with Time Out Market opening in five major cities in 2019: Miami, New York, Boston, Chicago and Montreal. In 2021, Time Out Market expanded into the Middle East with Time Out Market Dubai, and more Time Out Market locations are in the pipeline including Porto, Cape Town, Prague, Japan and more.
Time Out Group was named International Brand of the Year 2021 in the Campaign Publishing Awards – awarding bravery, editorial innovation and forward thinking. While Time Out Market won the Most Innovative Food & Beverage Concept Award at the Global RLI (Retail & Leisure International) Awards 2021.
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Workplace & culture
It’s your talent that makes us what we are and we want you to be the best you can be. Our aim is to make sure our workforce reflects the diversity of our audience we serve, which is why we promise to treat you with fairness and respect, whatever your age, disability status, gender, gender reassignment, race, religion or belief, sexual orientation, marriage/civil partnership status, pregnancy or maternity status and family circumstances.
We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all.
We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.
Time Out Markets·Time Out Market Chicago
General Manager - Time Out Market Chicago
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