Location: Miami
Department: Time Out Market
Reporting to: General Manager - Miami

About the role

We love what we do – and it shows! Time Out Market (TOM) is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients. The Event Sales Manager will be responsible for managing the Time Out Market Event Sales experience for the daily operations of the US Time Out Markets. This position will be responsible for implementation and the oversight of the entire lifecycle of event inquiries, sales opportunities/partnerships and monetizing advertisement screens.

Key Responsibilities

• Handle all incoming TOM event inquiries and ensure follow up on the same business day.

• Coordinate all administrative event details with client(s) from inquiry to close including negotiating, executing proposals, contracts, credit card authorization forms, processing payments and deposits, developing floor plans, post event follow-up and lost business reports.

• Work with the chefs and operators of each concession stand to develop competitive, exciting, and diverse catering/event offerings.

• Work with local management to coordinate all logistical event details from planning to execution, including site inspections, tastings, vendor meetings, and day-of onsite client contact.

• Coordinate with the TOM Management Operations Team to ensure seamless execution of event(s).

• Act as primary contact to client leading up to their event date and follow up as needed; must be able to monitor the progress of the event and deal with diversions and uncertainties immediately

• Act as primary contact for sales/advertisement/partnership opportunities.

• Liaise with interdepartmental teams to execute Marketing strategies and Creative Solutions for Event Sales.

• Build and maintain a client database to ensure repeat business.

• Partner with local TOM Finance to produce all necessary Event Cards and process all financial payments as required by each event.

• Conduct weekly BEO meetings with the TOM Management team to discuss the details of the events including but not limited to staffing levels, room set-up, menus, and special requests.

• Manage “Triple Seat” program including conversion of inquiries and lost business tracking.

• Prepare monthly property sales and commission reports, provided to local GM for approval and payment.

• Achieve pre-set sales budgets and forecasts on a monthly, quarterly, and yearly basis.
• Develop long-term event strategies that demonstrate continued evolution. To include, but not limited to, conducting industry research to identify new event opportunities, and maintaining knowledge of local competition.

• Coordinate with the Time Out Media sales teams to capitalize and monetize sales opportunities across media and markets.

Skills & Experience

• Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate

• Ability to provide incentives for staff to go above and beyond the expectations of their roles

• Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public

• Ability to speak to guests fluently regarding the food, beverage, and overall concept

• Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniques

• Ability to follow-up and make accurate decisions

• Experienced in high conversion sales environment

• Experienced in complex sales techniques and negotiations

• Strong problem-solving skills

• Ability to maintain a high level of confidentiality

• Ability to write reports, business correspondence and procedure manuals

• Ability to demonstrate a positive attitude always

• Ability to keep an open and objective view

• Ability to listen empathetically and be respectful always

• Ability to maintain composure and stay focused

• Ability to work well under pressure

General Requirements

• 21+ years of age.

• Possession of or the ability to possess all state required work cards.

• Proof of eligibility to work in the United States.

Working Knowledge Requirements

• 1-3 years in a similar role required within the hospitality industry.

• Proficient in Windows MS Office, Outlook.

• Proficient in Triple Seat or other property management sales systems

• Previous experience managing budgets and event staff.

• Previous experience in event planning and sales.

• Valid Driver’s License

• Ability to work nights/weekends as needed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Must present and maintain a professional image to further the overall theme of the venue

• Must have good positive energy throughout the day

• Must be observant and quick to respond to various situations

• Must be able to move quickly through work and set the pace in the office and/or venue

• Must be able to sit and/or stand for extended periods of time

• Must be dexterous and able to participate in all service aspects.

• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary

• Must be able to push and lift up to 50lbs

Work Environment and Schedule
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Small to Medium office environment

• Ability to work from home

• Personal desk space

• Restaurant environment

About Time Out

What we look for in a candidate

Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…

• Be commercially astute
• Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence
• Think globally
• Have excellent communication and relationship building skills
• Have a high sense of ownership, urgency and drive
• Be a team player

About our culture

At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

About Time Out Group plc

Time Out Group is a global media and hospitality business that inspires connection and joy by capturing the soul of the world’s greatest cities through its two divisions – Time Out Media and Time Out Market.

Time Out launched in London in 1968 with a magazine to help people discover the exciting new urban cultures that had started up all over the city. Today, Time Out’s professional journalists curate the best things to do, see and eat in 333 cities in 59 countries.

Time Out Market is the world’s first editorially curated food and cultural market, bringing a city’s best chefs, restaurateurs and unique cultural experiences together under one roof. From cooking classes with top chefs to installations from local artists and live entertainment, Time Out Market captures the soul of the city.

The first Time Out Market opened in 2014 in a historic market hall in Lisbon, quickly turning into the most popular destination in the city with 4.1m locals and tourists visiting in 2019. The success of Lisbon brought further expansion in North America, with Time Out Market opening in five major cities in 2019: Miami, New York, Boston, Chicago and Montreal. In 2021, Time Out Market expanded into the Middle East with Time Out Market Dubai, and more Time Out Market locations are in the pipeline including Porto, London, Prague, Japan and more.

Time Out Group was named International Brand of the Year 2021 in the Campaign Publishing Awards – awarding bravery, editorial innovation and forward thinking. While Time Out Market won the Most Innovative Food & Beverage Concept Award at the Global RLI (Retail & Leisure International) Awards 2021