General Manager - Time Out Market Budapest
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Role title: General Manager
Location: Budapest
Department: Time Out Market
Reporting to: CEO, Time Out Market and Owner, Corvin Food Market
Role overview
We love what we do – and it shows! Time Out Market is the division of Time Out Group that brings our food and cultural experiences to life for our guests, readers and clients.
Our Market General Manager takes the lead in ensuring that the best of the city under one roof provides each of our guests and team members a memorable experience with each visit.
Responsibilities
Accommodate and anticipate guests needs
Develop and implement operating standards, policies, and procedures to be followed by the management team
Maintain highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with company's expectations
Responsible for to hiring, training, management, coaching, counseling, and evaluation of all members of the team
Develop skills of the management team in accordance with the succession planning goals set by the company
Partner with TOM Commercial Director to continually evaluate and curate Concessions
Evaluate all Concession operations and meet with each Vendor on a monthly basis to review their operations and ensure TOM remains the ‘soul of the city”
Evaluate all relationships with outside partners, contractors, and vendors on a frequent basis
Consistently monitor sales and expenses, approving all purchase orders before they are executed
Work closely in the development of the budget; manage P&L and ensure managers’ report all variances on a timely basis (minimally, once a month)
Ensure timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts
Manage weekly forecasting of cost expenditures and staffing vs. sales
Maintain frequent communication with the Executive Team and ensure they are aware of all major occurrences at the establishment
Operate with an open-door policy, listen to and understand requests of the team, respond with appropriate actions, and provide accurate information
Interact with all department personnel and restaurant staff as needed
Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed
Monitor guest satisfaction on all levels, including social media platforms
Ensure health, safety, and sanitation requirements follow the Department of Health, OSHA, and any city or state agencies rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law
Participate in community events and ensure corporate social responsibility goals of the company are met
Work closely with the public relations team on a marketing plan that results in optimum recognition and maximum number of covers for the restaurant
Monitor market trends, research consumer markets and competitor’s activities to identify opportunities and key issues
Oversee marketing and advertising activities to ensure consistency with product line strategy
Lead in creating sales goals
Accurately forecast staffing needs to ensure optimum customer service
Ensures that private events, catering, and banquets are successfully executed
Control cash and other receipts by adhering to cash handling procedures
Prepare all required paperwork, including forms, reports and schedules
Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
Ensure that all products are received in accordance with the venues receiving policies and procedures
Assists and conducts conflict resolution, corrective actions and coaching
Oversee and ensure that employee performance appraisals are completed in a timely manner
Ensure that talent and technical production are working smoothly; create special mood for the guests
Work with Marketing and Event Management to ensure TOM cultural exhibitions and performances are booked and executed to TOM standards
Assists and/ or completes additional tasks as assigned
Market sponsorships and Partnerships to generate additional revenue
Skills:
Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate
Ability to provide incentives for staff to go above and beyond the expectations of their roles
Ability to communicate effectively and assertively in both English and hungarian, both verbally and in writing with staff, clients, and the public.
Ability to speak to guests fluently regarding the food, beverage, and overall concept
Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care, service and excellence, utilizing the highest standards of service techniques
Ability to follow-up and make accurate decisions
Strong problem-solving skills
Ability to maintain a high level of confidentiality
Ability to write reports, business correspondence and procedure manuals
Ability to demonstrate a positive attitude always
Ability to keep an open and objective view
Ability to listen empathetically and be respectful always
Ability to maintain composure and stay focused
Ability to maintain personal integrity
Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadline
Additional Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following support functions, with the percentage of time performing each function to be solely determined by the CEO or Director of Operations based upon the particular requirements of the operation.
Maintain compliance with necessary operational policies, including: Health and Safety, Food Hygiene, Maintenance, Emergency Procedures and Liquor Laws
General Requirements
21+ years of age
Possession of or the ability to possess all state required work cards
Education Requirements
High School Diploma required. Bachelor’s degree preferred
Working Knowledge Requirements
Minimum of seven to ten (7-10) years of experience in the hospitality industry working in a high - volume restaurant
Proficient in Windows MS Office, Open Table, Outlook
Knowledge of POS and back office reporting systems, operations, fine dining procedures, and beverage service, special events and banquets
Knowledge of profitability analysis and budgeting, cost of sales, payroll management, purchasing, receiving, inventories and cost controls as it applies to bar product
Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Must present and maintain a professional image to further the overall theme of the venue
Must have good positive energy throughout the day
Must be able to read the computer monitors
Must be able to print legibly for employees, management, and guests to read
Must be observant and quick to respond to various situations
Must be able to move quickly through work and set the pace in the office and/or venue
Must be able to sit and/or stand for extended periods of time
Must be dexterous and able to participate in all service aspects.
Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary
Must be able to push and lift up to 25 lbs
Ability to use hands to handle, or feel objects, tools or controls
Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl
Ability to talk, hear, taste, and smell
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Work Environment and Schedule
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Small to Medium office environment
Personal desk space
Restaurant environment
5-25% Local Travel
Noise level in the work environment is usually moderate. Occasionally work in an environment that is subject to varying levels of noise and crowds the severity of which depends upon Guest volume
Work varied shifts to include days, nights, weekends and holidays
What we look for in a candidate
Time Out is a company filled with individuals as diverse as the cities we live in and cover. At the same time there are common characteristics and values we all share. To join our team, you’ll want to…
Be commercially astute
Either have experience at or want to dive headfirst into a fast-paced transformative company in pursuit of excellence
Think globally
Have excellent communication and relationship building skills
Have a high sense of ownership, urgency and drive
Be a team player
About our culture
At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability;
gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.
About Time Out Group:
Time Out Group is a leading global media and hospitality business that inspires and enables people to experience the best of the city.
It all began in London in 1968 when Time Out helped people discover the exciting new urban cultures that had started up all over the capital. Since then, this iconic brand has consistently maintained its status as the go-to source of inspiration for both locals and visitors alike – today, it is the only global brand dedicated to city life.
Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talent with this valuable audience.
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Through Time Out Media and Time Out Market we help our large audience go out in the world's greatest cities and connect global brands as well as local talents with this valuable audience.
Time Out Media’s multiple digital and physical channels span websites, mobile, social media, video, audio and Live Events. Across these channels, Time Out distributes its high-quality content – curated and created by a global team of local expert journalists – around the best food, drinks, culture, art, music, theatre, travel and entertainment in 333 cities and 59 countries. The Company is giving international, national and local brands and businesses the opportunity to connect with this global reach and strong traffic from a desirable audience by offering bespoke 360-degree multichannel advertising solutions. Since its launch in 1968, Time Out has become a global brand that advertisers and consumers love and trust.
Time Out Market is the world's first editorially curated food and cultural market, leveraging the Time Out brand to bring the best of the city together under one roof: its best chefs, drinks and cultural experiences – based on the editorial curation Time Out has always been known for. The first Time Out Market opened in 2014 in Lisbon, quickly turning into one of the most popular destinations in the city. The success of Lisbon brought further expansion and the portfolio currently includes eight Markets:
in addition to Lisbon, there are sites in New York, Boston, Montreal, Chicago, Dubai, Cape Town and Porto. More Time Out Market locations are in the pipeline as the global expansion continues.
Time Out is headquartered in London (United Kingdom) and listed on London's AIM stock exchange, trading under the ticker symbol 'TMO'.
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Time Out is a dynamic, pioneering brand and so is our team. We want to work with the best and brightest talent because we work for the world’s greatest cities, the people enjoying them and the businesses in them. As a truly global team we get to collaborate with colleagues from New York to Paris, Cape Town and Sydney and beyond. It’s our expertise, authenticity and collaboration that make us successful and a unique team.
- Department
- Time Out Markets
- Locations
- Time Out Market Budapest
- Yearly salary
- €70,000
Time Out Market Budapest
WORK PERKS
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Competitive holiday, an extra day Birthday leave 🥳
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Pension / 401K 👍
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Complimentary tickets to events and shows 🎟
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Staff socials & happy hours 🍕
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Hybrid working 💻
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Electric Car Scheme 🚗
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Perk Box, giving you access to over 4000 perks and discounts 🎁
WORKPLACE & CULTURE
It’s your talent that makes us what we are and we want you to be the best you can be. Our aim is to make sure our workforce reflects the diversity of our audience we serve, which is why we promise to treat you with fairness and respect, whatever your age, disability status, gender, gender reassignment, race, religion or belief, sexual orientation, marriage/civil partnership status, pregnancy or maternity status and family circumstances.
We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all.
We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.
General Manager - Time Out Market Budapest
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